Upon walking into the shop I was impressed! I was greeted at the door and felt comfortable from then on. I originally went there to get my hood re pierced, which by the way was done by Craig ( a cool ass guy, might I add). But, afterwards decided that the artists in there are ones that I plan on setting an appt with. For those of you looking for a piercer, Craig is your guy. He was very professional and patient! He took time to answer all questions and throughly explain the procedure (although I knew it) to include the healing process. ~ ThaOne